The security of your data

A systematic approach to combating fraud

Report fraud

We implement appropriate technical and organisational measures to ensure the highest possible level of customer security and protection of their data.

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    Infrastructure

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    Internet banking / Mobile banking app

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    Cards

Useful materials

If your mobile phone has been stolen or lost, immediately call the Bank’s сontact сentre to block access to your internet banking and cards. Also contact your mobile operator as soon as possible to restore your financial phone number. Once the number has been restored, make sure all your cards are blocked.

If your card is lost or stolen, you should block it as soon as possible. You can do this in the mobile app: click on the card and choose “Block” in the card details.

Alternatively, you can call the Bank’s contact centre at 0 800 50 09 90, +380 44 590 10 00, or *0990 in the Rakuten Viber app.

You can block a card through the mobile app. To do so, click on the card and choose “Block” in the card details.

You can also call the Bank’s contact centre at 0 800 50 09 90, +380 44 590 10 00, or *0990 in the Rakuten Viber app.

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