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FAQ
FAQ
Personal clients
Business
Individual entrepreneur
Service plans and fees
General information
What is the cash deposit fee?
How long does it take to produce a new card?
What happens to my card after changing the service plan?
Are transactions in foreign currencies counted toward free maintenance?
Which transactions count toward the card payment total for free maintenance?
Where can I check my compliance status for free maintenance?
How is compliance with the free maintenance conditions verified?
When will I be able to use the privileges of my new service plan?
How often can I change my service plan?
How can I switch to a new service plan?
Can I open a deposit with the Bank without paying a maintenance fee?
What are the main differences between the service plans?
What are the conditions for free account maintenance?
General information
Account opening
What should I do if I can’t log into my account after opening it?
What should I do if an error occurs while opening an account in the app?
What do I need to open an account in the mobile app?
How can I submit an application to open an account?
Can I open an account by visiting a branch?
How can I open an account if I don’t have Diia?
Account opening
Classic service plan
What is the fee for cash withdrawals under the Classic service plan?
What is the fee for transfers under the Classic service plan?
What are the conditions for free maintenance under the Classic service plan?
Classic service plan
Platinum service plan
What is the fee for cash withdrawals under the Platinum service plan?
What is the fee for transfers under the Platinum service plan?
What premium services are available to clients with the Platinum service plan?
What premium services are available to clients with the Platinum service plan?
Platinum service plan
Infinite service plan
What is the fee for cash withdrawals under the Infinite service plan?
What is the fee for transfers under the Infinite service plan?
What premium services are available to clients with the Infinite service plan?
What are the conditions for free maintenance under the Infinite service plan?
Infinite service plan
Payroll card
How can I find out who pays the maintenance fee?
Can I choose a service plan different from the one offered by my employer?
What are the fees and conditions for maintaining a payroll card?
How can I receive my payroll card?
What happens to my account if I no longer work for the company that opened it?
If I am already a client, do I need to open an additional card account to receive my salary?
How do I open a payroll card?
Payroll card
More about tariffs
Can Portmone limits be increased?
How can I change card limits?
Is there a service plan with no fees for card-to-card transfers?
What are the card payment limits?
What are the cash withdrawal limits at ProCredit Bank?
More about tariffs
