Information on the entity providing banking services

https://procreditbank.com.ua/en/private/rakhunky-ta-kartky

https://procreditbank.com.ua/en/private/depozyty/oshchadnyi-rakhunok

https://procreditbank.com.ua/en/private/depozyty/strokovyi

https://procreditbank.com.ua/en/private/kredyty/kredytnyi-limit

https://procreditbank.com.ua/en/private/kredyty/na-remont

https://procreditbank.com.ua/en/private/kredyty/na-avto

https://procreditbank.com.ua/en/private/kredyty/na-enerhoefektyvnist

https://procreditbank.com.ua/en/dokumenty/dokumenty-pryvatnym-osobam

https://procreditbank.com.ua/en/private/rakhunky-ta-kartky

https://procreditbank.com.ua/en/private/depozyty/oshchadnyi-rakhunok

https://procreditbank.com.ua/en/private/depozyty/strokovyi

https://procreditbank.com.ua/en/private/kredyty

https://procreditbank.com.ua/en/kursi-valyut

The methodology for determining the foreign currency conversion rate applied to the corresponding payment service is determined by the General Agreement for private clients, the General Regulations for business clients and private entrepreneurs and/or other agreements between the Bank and the client.

General Agreement on Provision of Banking Services to Individuals in Joint-Stock Company “ProCredit Bank”:

https://procreditbank.com.ua/en/dokumenty/dokumenty-pryvatnym-osobam

The banking services are also regulated by applicable supplementary agreements to the General Agreement or agreements between the Bank and the customer.

The General Agreement enters into force between the Bank and the client on the date of its conclusion or upon the initiation of the first cash transaction by the client (after the client has joined the General Agreement) and remains valid for the duration of the relationship between the Bank and the client.

The conditions, grounds, and consequences related to the client’s right to cancel or terminate both the General Agreement and individual agreements are established by these agreements.

Amendments to the General Agreement are made through an agreement between the Bank and the client following the established procedures, and additional agreements to the General Agreement and contracts concluded between the Bank and the client are also modified in accordance with the procedures outlined therein.

An additional agreement to the General Agreement is entered into for the terms of service of the current account.

Any changes to it are to be made in the form of a written agreement between the Bank and the client. The client has the right to refuse the concluded additional agreement and to terminate it by closing the current account.

An additional agreement to the General Agreement is concluded for the terms of maintenance of the savings account.

Any changes to it are to be made in the form of a written agreement between the Bank and the client. The client has the right to refuse the concluded additional agreement and to terminate it by closing the savings account.

A personal income tax of 18% and a military levy of 1.5% are withheld from the amount of interest accrued on savings account funds.

An additional agreement to the General Agreement is concluded for the terms of placement of the term deposit.

Any changes to it are to be made in the form of a written agreement between the Bank and the client.

The client does not have the right to refuse the concluded additional agreement.

A personal income tax in the amount of 18% and a military levy in the amount of 1.5% are withheld from the amount of interest accrued on time deposit funds.

1) Overdraft (current account credit, fixed interest rate)

An additional agreement to the General Agreement is concluded for the terms of the overdraft (crediting of the current account).

Any changes to it are to be made in the form of a written agreement between the Bank and the client.

The overdraft interest rate cannot be increased without the written consent of the client.

The client has the right, within 14 calendar days from the date of conclusion of the additional agreement, to withdraw from it by submitting an appropriate written notice to the Bank. Simultaneously, within 7 calendar days from the date of submitting such notice to the Bank, the client is obligated to repay the overdraft obtained under the concluded additional agreement and to settle the interest for the period from receipt of the overdraft to the day of repayment. After the 14-day period following the conclusion of the additional agreement, the client has the right to initiate overdraft termination by repaying the utilised amount, covering the accrued interest, addressing any unauthorised debt (if applicable), settling the accrued penalty and interest, and executing the overdraft termination agreement.

The client’s monthly overdraft payment includes the current account maintenance fee for the month and the monthly interest charged for using the overdraft.

If the client exceeds the deadline for repaying the overdraft, the unreturned amount is treated as unauthorised debt. Starting from the following day, interest is applied at a rate double the NBU accounting rate for the amount of the unauthorised debt, not exceeding 15% (fifteen) of the overdue payment. Additionally, interest is charged according to the amount and method specified in the additional agreement until the unauthorised debt has been fully repaid to the Bank.

The cumulative amount of the penalties that can be charged to the client in accordance with the additional agreement to the General Agreement cannot exceed half of the amount of the overdraft received by the client. In the case of a change in the NBU discount rate, the changed amount of the rate is applied from the day after the entry into force of the relevant normative legal act of the NBU. A three-year statute of limitations applies to claims for penalty recovery.

2) Term loan for the purchase of a plot of land

The loan agreement can be concluded for a period of 12 to 180 months. Changes to the Loan Agreement are made in the form of a written agreement between the Bank and the client.

The loan interest rate cannot be increased without the written consent of the client.

The client has the right, within 14 calendar days from the date of conclusion of the Loan Agreement, to withdraw from it by submitting an appropriate written notice to the Bank. After the expiration of the 14-day period from the date of conclusion of the Loan Agreement, the client has the right to initiate the termination of the loan by early repayment in full. The Bank must be notified in writing before the date of such repayment. The total costs of the loan consist of:

• Amounts of accrued interest on the loan for the selected period
• Loan commission (one-time fee)
• Collateral insurance (annual fee)
• Services of a notary for the execution of a contract of sale and pledge (one-time fee)
• Appraiser services (one-time fee)
• Commissions for the collection and verification of information contained in relevant registers and bureaus (one-time fee)
• Current account maintenance (monthly fee)

In the event of a client’s violation of the deadline for loan repayment and interest payment, interest is levied on the outstanding debt at a rate double the NBU accounting rate for the debt amount, not exceeding 15% (fifteen) of the overdue payment. Additionally, interest is charged according to the amount and terms established by the Loan Agreement until the full repayment of the debt.

The total amount of penalties that can be charged to the client cannot exceed half of the amount of the loan received by the client. In the case of a change in the NBU discount rate, the changed amount of the rate is applied from the day after the entry into force of the relevant normative legal act of the NBU. A three-year statute of limitations applies to claims for penalty recovery.

By concluding an agreement on the provision of banking services, the client accepts the terms thereof and gives consent to the procedure and conditions for the provision of banking services set forth therein. The disclosure of information, encompassing bank secrets, commercial secrets, payment service provider secrets, financial monitoring secrets, and financial service secrets, occurs in accordance with the procedures and extent defined by the Law of Ukraine “On Banks and Banking Activities”, as well as other applicable laws, regulations, and by-laws. This includes regulatory legal acts established by the National Bank of Ukraine, governing the storage, protection, use, and disclosure of bank secrecy.

In cases stipulated by Ukrainian legislation and/or the additional agreement to the General Agreement/Contract between the Bank and the client, the Bank reserves the right to terminate the provision of the relevant banking service, impose penalties for breach of monetary obligations, charge interest, and collect collateral in the event of non-performance or improper performance of the obligations secured by the client. The Bank may also demand compensation for losses incurred.

By signing/confirming each separate payment instruction (by electronic or handwritten signature), the client or the holder of the bank payment card (hereinafter referred to as the BPC) gives the Bank consent to perform each payment transaction initiated by providing such payment instruction or by using the BPC, respectively. The client’s consent to the execution of payment instructions may be specified in the General Agreement/General Provisions, agreements related to the relevant banking service, additional agreements pertaining to the relevant banking service, and/or other agreements concluded between the Bank and the client, including those involving third parties.

The Bank accepts the payment instructions for execution provided by the client through electronic banking or at the Bank’s branch location, provided that the payment instructions are properly indicated and that there are no legal grounds for refusing to accept said instructions. While the transfer of funds is in progress in the electronic banking system, and until the moment of debiting from the client’s account, the client has the option to withdraw payment instructions. This can be done by independently cancelling it in the system or by contacting the Bank’s Contact Centre, subject to agreement with the Bank. The payment instructions can also be revoked by the client before the value date, provided that the Bank is given a paper order to withdraw the payment instructions by means of electronic banking or at the Bank’s branch location by the end of the operating period preceding the value date.

After the withdrawal of funds from the client’s account, upon the value date of the payment instructions, and upon the client incurring a monetary obligation to the Bank or a third party, as stipulated in the agreement between the parties, or in the case of the client’s indebtedness to the Bank, including unauthorised transactions, the payment instructions become irrevocable. This signifies the moment of payment irrevocability and the client’s consent to the execution of the payment transaction. The relevant payment instructions and consent to the execution of the payment operation cannot be revoked by the client. The irrevocability of the payment instructions and the BPC Holder’s consent to perform the payment transaction, if the payment transaction is performed using the BPC, shall occur after the BPC Holder confirms the payment instructions.

Payment operations are carried out by the Bank within the time indicated in the Operational Regulations, the General Agreement or the General Provisions, respectively, and the rules of the Visa ATM.

Regarding the late payment of the Bank’s service fee, the Bank has the right to charge the client a penalty in the amount of 0.25% of the overdue amount, but not more than twice the NBU discount rate effective at the time of the overdue, for each day overdue.

The Bank imposes a penalty, equivalent to double the NBU accounting rate on the unauthorised debt amount arising from exceeding the BPC payment limit on the current account. This unauthorised debt, not specified in an additional agreement to the General Agreement or an agreement between the Bank and the client, is subject to the penalty corresponding to the NBU accounting rate applicable during the period for which interest is paid.

The Bank’s liability for non-performance or improper performance of payment transactions is provided for by the legislation of Ukraine, in particular, the Law of Ukraine “On Payment Services”: https://zakon.rada.gov.ua/laws/show/1591-20/conv#n1185 and an additional agreement/contract on the provision of banking services

https://procreditbank.com.ua/en/private/internet-banking

https://procreditbank.com.ua/en/private/internet-banking

https://procreditbank.com.ua/en/private/mobilnyi-zastosunok

In the process of carrying out banking activities, the Bank, with the aim of preventing non-execution or improper execution of payment transactions, carries out measures for monitoring, identification of such transactions, their analysis and systematisation, and for the improvement of the procedure and conditions for the execution of payment transactions.

In the case of a threat to the security of the payment transaction or fraud (suspected fraud), the execution of unaccepted, erroneous, improper payment transactions, the client must immediately notify the Bank of this in any way convenient to them:

• In the form of a message in the electronic banking system or to the Bank’s e-mail address: mailto:ukr.сс@procredit-group.com
• By contacting the Bank’s Contact Centre at the following phone number: 0 800 50 09 90, +38044 590 10 00
• In person at any branch location of the Bank

The client shall assist the Bank in the clarification of the situation indicated by the client, and provide them with any additional information.

In the abovementioned cases, the client also has the right to notify law enforcement authorities.

In the event that the client incurs losses as a result of an erroneous, improper, unaccepted payment transaction, the client has the right to demand compensation from the person responsible for causing such losses or to file a suit with the responsible court demanding compensation.

The procedure for processing and the procedure for protecting the personal data of clients is indicated at the following link: https://procreditbank.com.ua/api/media/file/Protection%20of%20personal%20dat_EN.pdf

The Bank carries out its activities in accordance with the requirements of the legislation of Ukraine and takes all measures to comply with the Law of Ukraine “On the Protection of Personal Data” and other regulatory legal acts.