For customers – private individuals using the service of bank deposit placement.

A deposit account for the placement of on-demand deposits (savings account) is opened for the Client as part of the basic set of services stipulated in the General Agreement.

The Client shall not be limited in their right to submit requests to the Bank for repayment of funds placed in accordance with the terms of the on-demand deposit (savings account), with no negative consequences for the Client.

The bank may not stipulate that the client acquire any goods or services from the bank or its related or affiliated parties as a mandatory condition for the provision of this service.

The bank does not have the right to amend agreements made with clients unilaterally unless otherwise provided for in the Master Agreement or the laws of Ukraine.

The client may object to receiving advertising materials through remote communication channels here.

Following the termination of the agreement on the provision of banking services, including in connection with the expiration, termination or execution of the agreement, the client has the right to contact the bank with a request for information (certificate) regarding the fulfillment by the parties of their obligations established by the agreement, including information on the absence of debt and complete fulfillment of the client's obligations under the contract, which the bank provides in the form of a paper or electronic document (in accordance with the client's preferences) within five working days from the day the bank receives the request.